Wendy W.

I used to love this company. If you read the small print, they are a middleman company and they state that they take a while to ship, so I expected that.
However as of late, their products are grossly misrepresented on their website, you have to fight to return something when they give you the least possible information about the item and how it fits. They (customer service reps) have access to some product information via return feedback, but they do not post product reviews for the consumer to read - which is total BS in my opinion. You can get your money refunded to your original form of payment if you are prepared for a huge fight... But I'm just done with this company. Their clothing (unless it's a brand name that you know, and a lot of time you'll get what is likely considered an irregular item) is cheap and tacky and is NOT representative of what you see in the picture online. Most of those items, I'm quite sure, have been tailored or pinned to fit the model and look flattering.
Basically, even though some of their home items aren't bad - and different than what you usually see in stores, their clothing is iffy at best and their customer service - while their reps are generally nice - their policies are the worst. I've been shopping with Zuiliy for years and I can say without a doubt - I'M FINISHED WITH THEIR NONSENSE.
And Zulily, if you happen to read this - get a new on-hold song. The only one that you play is maddingly annoying!