Wendy K.

I purchased a very straightforward, detailed offer for duct cleaning services. I called to schedule and the guy refused to honor the Groupon, completely rewriting the terms and tripling the cost. I called the company that he was supposedly affiliated with and the company indicated he had been fired many months prior and was using Groupon to drum up business for himself with a bait & switch type operation. I contacted Groupon, described the issue and requested a refund. Groupon stated they couldn't give a refund, jumbled some nonsensical stuff in there about COVID-19 and apologizing for the "inconvenience". I made it clear (again) this had nothing to do with COVID-19 and it wasn't an inconvenience, it was fraud. They were super sorry, but couldn't do anything about it other than issue a Groupon credit. NEVER USE GROUPON! This situation should never happen with any company. If you pay for something with clear terms, you should either get it or get your money back. This is a horrible horrible company.