My order was lost in shipment and I contacted iTevchDeals for help. With no delay they responded that the order might have been lost and shipped another item for me. I received the replacement very quickly. Susan was extremely polite and caring in her communication (while I was not very polite at first...). I greatly appreciate the customer care and support from iTechDeals! Will do shopping to their web site with pleasure any time. Ans they really offer good deals too!