Victoria D.

This is quite ridiculous as I called the second I placed the order and asked to have the shipping address updated as I shipped to myself accidentally instead of the wedding gift recipients. I was told that that could not happen, however I would be able to cancel it. Due to my immediate call to notify of my error, my order had not been put into the system yet, I was told it would be in 45 minutes and that I'd receive a call back and email notifying me when it was and assistance cancelling. I never heard back this was last Friday. I followed back up over the weekend and received a return email on the following Tuesday informing me that an attempt to cancel it was being done and/or they would provide a return label.

On Wednesday I've received this message telling me no return label and the order is still shipping to me when this was supposed to be a wedding gift for someone in another state. I have no desire to have this product and I will 100% never ever even attempt to order on their website or any of your products because God forbid I make an error and notify them immediately as they will be of absolutely no assistance and will not follow through with anything that was told to me and emailed to me.

To make matters worse, only after this email did I receive notification that this product had been shipped. One would think that there would be someway in between Friday of my order and notification of mistake and their responses several times of how they could assist and by Wednesday of their shipping notification that something could have been done to assist me with my request.

I am posting this as a review to hopefully help others prevent this situation on what was supposed to be an enjoyable time was not due to these issues.

Thank you Mikasa for you updates on how unhelpful you were able to be.