Scammers. By far the worst of all the amazons I have to deal with (. Uk,. Fr,. It,. Com). The business model is TO MAKE THE CLIENT WORK for them. Horrible experience, worst than Chinese shopping websites!
It is AMAZING that Apple systematically get good reviews for service and reliability. It is my 4th Macbook, and I always thought I was unlucky. Now I'm done. Apple service is a farce, and the word for it is 'crooks'. Stay away from the Apple mafia.