ULYANA F.

This has got to be the worst site to shop on! Every time I have tried to place an order it got cancelled because the item was unavailable. Recently I placed an order and received confirmation that my item was shipped. Once I received my order the shoe box had the correct size on it but the shoes inside were 3 sizes bigger. I contacted customer service via email and received a response 3 days later without any resolution. The response was that I received the correct item. I then took a screenshot of my order confirmation with the correct size I ordered and sent it back to customer service. This time I received a response immediately (which was nice) however, the rep told me that their system shows a different size than my email confirmation showed. I will be sending the item back and needless to say, will NEVER SHOP there again!