Home Away? Stay away! My miserable experience with this business started the day following my booking. I was assessed a mysterious 'Pay per Booking' fee of about $40. When I phoned and asked about it upon my return a customer service agent agreed I should not have been assessed this fee. However, they did not refund it. Subsequent calls to the HomeAway customer service department were equally frustrating. They told me they were sorry I didn't find the experience satisfactory, but they were not prepared to do anything about it. The kicker came after I posted a poor review of the property we rented. The owners fired back in a hate filled, vitriolic diatribe filled with xenophobic comments, exaggeration, disclosure of personal information and untruths. Again I called and inquired about allowing this type of response to be posted. Had the response been vetted? A very polite, very articulate senior agent listened to my complaint and said there was nothing they were prepared to do about it. He did say he hoped to retain me as a customer. I said that was unlikely. I also said I would post a review like this one and recommend competitors like Airbnb and House Trip to friends and family.
Tyler,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom