I ordered a book during my "free trial". After that, I discontinued my trial BEFORE the trial period ended. Since then 4-5 months later I keep getting charged every month on the 5th. I reached out to customer service and all i get is the run around. So, I suppose they don't care about their reputation as I would never refer anyone to take the "free trial". At this point I plan to make a complaint with the better business bureau if this is not resolved asap.