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Trevy C.

  • 1 Review
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Art & Design

Member since August 2018

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    1

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Review Distribution

1 Review by Trevy

8/27/18

First, on ANY monthly plan, you lose your credits if you do not use them all by the end of the month. (And don't expect a refund for unused credits!)

Second, if you try to cancel your subscription they will CHARGE YOU MORE for a cancellation fee! And mind you, there is no way to cancel your subscription yourself. You have to get a hold of someone in customer support during their limited business hours to help cancel.

I tried sending an email but got NO RESPONSE until AFTER they charged me again! How convenient is that! Then, they refused to reverse the charge even though I had emailed their support team 2 weeks before the charge was processed. They basically hit me with a... "well we're only cancelling your subscription going forward as a courtesy so we don't have to refund the previous payment even though we ignored your request for 2 weeks!"

This company has COMPLETELY missed the mark when it comes to customer experience AND product value. They are a SCAM and will continue to charge your card on their terms regardless of whether or not you are even using their services.

I have been a customer for over 3 years and unfortunately, my experience has been TERRIBLE. (recently made the mistake of signing up for a subscription) There are so many other BETTER photo companies to spend your money on. STEER CLEAR OF SHUTTERSTOCK!

Tip for consumers:
DONT USE THEM

Service
Value
Quality

Trevy Has Earned 7 Votes

Trevy C.'s review of Shutterstock earned 7 Very Helpful votes

Trevy hasn’t received any thanks yous.

Trevy Has 2 Fans

jimmyt67
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Jimmy T.
charlotteb365
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Charlotte B.

Trevy is Following 2 Users

shaylad
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    7

Shayla D.
jeffl234
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    20

Jeff L.

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