Tracy H.

These were totally useless

These were totally useless. I was informed that i needed to go through my booking company to upgrade my seat. When i repeated this request around twenty-five times for the guy to understand what i was asking he stated that because the second flight was a short domestic flight it was unable to be upgraded, yet the long haul flight was what i wanted upgrading. He then said he unable to do this, even though the long haul flight had already told me they could upgrade me, but needed to come through the booking agent. Over one hour later, and my son trying to explain my requirement, i ended up with not getting any assistance to rectify this at all. Will ensure these are never my travel company again