Tracy D.

Having placed an order with the company I realised the delivery address was incorrect - attached to our UK address (we are currently in America). So I immediately ended up sending 4 separate emails through different pathways regarding the order, the delivery address and the $40 fees attached for international shipping!
They are so adamant to not refund a single penny that they will ignore you till its apparently 'too late' to do anything about.
Someone did get back to me but clearly had sent an automated response and not really read what I'd written. Then they said it was also too late to change the shipping address as the goods had been dispatched.
This was a lie.
I then received confirmation that the order had been dispatched at about 4pm, the following day.
When i complained they simply referred me to a third party to resolve - UPS. However, this would not refund the extortionate fees and in fact would have meant that there would have been an additional shipping fee - back to the US. This in all meant I would have spent more than double what the product was worth just in fees and then the cost of the item on top.

Penny pinching, money grabbing, unhelpful and inconsiderate. Do not use this waste of time and money company because they will take your money and leave you high and dry.