Wigs was ordered on line. It took quite a while to get it. For more than 4 weeks. When got it, it was not the right one. Company must have ordered from China for shipping. Therefore, I did not bother to contact them for refund. Because I looked at reviews and customer complaint similar as me and she indicated that she did not get refund.
I have to pay custom duty which was not mentioned by company. But when I contacted them, they advised me that I have to pay.