We rented a home for the Kentucky Derby. Spent over 3500 for three nights. The place was a dump. There was a cat in the house which we were highly allergic to. No ice and the fridge was broken. Hidden security camera was located. Loaded guns in the closet floor. One less bedroom that was on the description, a couch so dirty that is was black tar.
With all of these problems, they did nothing to refund our money. We had to file in smalls claims court. Airbnb actually made the owners changed the description of the cat and the bedroom after we complained about, but we received no help.
Airbnb is only concerned about renting these dumps out and making a profit rather than taking care of the customer.