Yes I've cashed out before with this company. Irritatingly, it was a 15k cashout and right before that point, they raised it to 25k. So I went ahead. Yes, eventually cashed out.
My problem with this company for at least a year has been LOGIN issues. I mean, I am back and forth, doing screenshots, everything possible to get this issue FIXED.
Most of their techies (they're outsourced to another country) are polite but this problem never stays fixed.
It's not my email, it's not anything I'm doing. I have zero problems logging into any other survey site... they need to fix this. They've lost me, though.