- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Only giving Spokeo 2 stars because they have well trained, professional customer service representatives - who are well trained to tell you that they are not giving you full refunds for cancellations you are not using, but offer you an 'upgrade'. Signed up for a one month subscription - which to any normal person means you want to pay for and use the service for one month only, not indefinitely. So, they 'renew' (because you didn't know you had to cancel something you only joined for one month), charging your credit card. Then, even though you haven't used their site (because you know your one-month subscription ended), they won't refund the full amount. ONLY if you push, will they give a partial refund. 2nd issue with them is that what is not clearly shown is that your one-month subscription only allows for 20 searches. Very limited in it's usefulness. Found that several of the free services that allow unlimited searches were just as good, if not better in finding current information. Can't recommend to others and don't ever plan to use them again.
Terri M.'s review of Spokeo earned 5 Very Helpful votes
Terri hasn’t received any thanks yous.
Terri doesn’t have any fans yet.
Terri isn’t following anybody yet.
Empty.
Dear Terri,
We understand your concerns and want to assist in resolving this issue. All information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact a member of our Customer Care team if you have any questions or concerns with your searches! They can be reached at 888-906-0850, or CustomerCare@spokeo.com.
Thank you,
Spokeo