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Ebates will not pay on large purchases and will give you the runaround. This older news article explains a similar experience someone had when purchasing from a company, ebates saying that they never got paid so they couldn't pay consumer, except the company did pay. https://consumerist.com/2011/12/08/ebates-refuses-to-pay-out-credits-after-i-make-big-purchases/
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I am new to Rakuten and have tried to use it as much as possible to build up a cash-back balance....
