Taylor S.

I decided to use Hopper for a flight I was buying for my friend. The total came out to $363. As soon as I placed the order, I noticed I was charged $33 extra for a "VIP Customer Service Fee" that I never signed up for. (Do they add this automatically or did I miss something?). I immediately requested a refund and was told it would take up to 2 billing cycles to be refunded. The 2 months came and went - no refund. I just chatted with customer service for them to tell me that they will process the refund now. What? What happened 2 months ago when they told me the refund was being processed then? Makes me think they apply these fees hoping you won't notice, then tell you they will refund you and hope you don't notice after 2 months that the refund never went through. Seems like a scam. Would not use Hopper again.

I ordered from Dollskill for the first time for mine and my friends Halloween costumes. We bought one yellow costume, one black, and paid for overnight shipping. The first thing that went wrong was the fact that despite paying extra for expedited shipping, the package took 4 days to get to us. When I opened the package, they gave us 2 of the same costumes. I ended up trying one of the costumes on, and the zipper was already broken (this costume was $60). I immediately emailed them, requested a refund on the shipping and told them I wanted to return both costumes because of how unhappy I was due to the experience. The reply I got was "So sorry! We have shipped out the right costume to you." They did not even acknowledge the fact I asked to send it back for a refund. I told her to cancel the second shipment and to just refund me. I was told I was being refunded. I looked and they only refunded me for the shipping. I emailed them again, they said they would refund me. I looked, they refunded me for one costume. So I emailed them again and told them I would like a FULL refund and I'd be happy to send the costumes back. They said I don't need to send the costumes back but that I cannot get a refund for the other costume. WHY? Their refund policy clearly states refunds within 30 days, I ordered these less than a week ago. I had to ask for a refund FOUR separate times! This has been so ridiculous and I will never shop here again. Terrible customer service and their quality is not worth their price. Shop elsewhere...

I purchased a 16 cam system, was hesitant to buy because I haven't had great luck with systems I've purchased from other companies but this has exceeded my expectations! Great quality products, 5 year warranty, and lifetime tech support. I was having trouble getting it set up, but tech support was very helpful and walked me through setting up the system. Really love that everything comes plug and play. Thanks Backstreet for making this so easy for me!