Don't buy appliances from Best Buy - it's a minefield of issues
I ordered a dishwasher online, being careful to choose to get an installed one, even paying extra for the hardware kit ($32 extra) and hauling away my old dishwasher ($20). I checked my order over several times to be sure I had it right. When the people came to deliver it they told me they couldn't install it because they thought I didn't choose that option (wrong!) and a separate group of people could do it, they couldn't.
We called customer "service" & spoke to a rep who was argumentative, told me I had to call ANOTHER customer "service" number to schedule delivery, & kept demanding that I tell her whether I wanted to accept delivery RIGHT NOW. I told her if I needed a separate appointment & had no idea when I could get installation (I already waited 2 months for this one - ordered 11/8/18 & the first available date was New Year's Eve, so I had to go with the 2nd available date, 1/4/19) so how could I know when THEIR COMPANY could get here to install their product? I said I needed to get that info first, I wasn't going to have my partially working dishwasher removed and left without a dishwasher indefinitely. I needed to have the basic facts before I made that decision. The rude woman kept demanding I answer, saying their people couldn't wait a few minutes while I found out the necessary info from Best Buy. I said this is your fault the situation was created because I ordered delivery AND if your customer service line is prompt it wouldn't take long anyway.
After I got off the phone the delivery guys (very nice guys, subcontractors, who said they see this all the time) said they could leave the new dishwasher on the truck & I wouldn't get charged "today" (a word that leads me to believe there will be more fighting to come soon with Best Buy! By the way, when I called my husband immediately after they left he said there was a $20 charge from Best Buy that posted today - & I've bought nothing else from them lately!)
I called the Westbury Best Buy and was on hold for 30 minutes - including the 1st call that abruptly disconnected on me! Then, I reached a rep named Christian, who was very nice & understanding, who told me THEY COULDN'T EVEN SCHEDULE A DELIVERY because the item was still on the truck! REALLY? REALLY?!
This blew my whole morning, and another errand I was supposed to get done, & my installation still is left unfinished. Now I have to wait until at least tmrw (Saturday, their busiest day!) to call again when I should have been helped today. I don't know about you, but my life is crazy busy & I don't need this!
I chose Best Buy because I thought I could count on them for a routine purchase of an installed appliance without being tortured and having my time wasted. I was wrong to pick Best Buy.
I can still get a full refund, still deciding whether to do so.