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My Chase Ink credit card bill was due on Sunday 12/23/18 but due to the holiday season, I realized on that date that I had not paid it - & my credit score is high 800's so I really want to keep that situation. My husband used Chase's own online banking system to pay the balance on the due date. I just got a bill with a $15 late fee + interest, even though the payment was shown credited on 12/23 on the new statement.
Now, of course I am crazy busy like everyone else & extremely ANGRY at having to take TIME out of my schedule to make a very unpleasant call to their customer "service" line & go thru the hassle of reading off all my info (at least once!).
I called and said if they don't waive the fee & interest, I want the account closed immediately because this is not the way to treat a customer - especially since banks spend tons of money trying to obtain new customers in this very profitable area of their business!
So the curt impersonal rep, "Elizabeth", claims she is "helping" me by telling me how I can avert this problem by paying online early because CHASE'S OWN SYSTEM doesn't credit the same day (even though it could easily do so and has the use of our money). I said I didn't ask for ways that I could improve myself, I'm the customer, and Chase should not be charging a fee in that situation regardless. She used an official tone of voice on me and tried to quickly closed the conversation - very rude! I said, I am not done yet. Tell me exactly how much you have credited to my account. After she told me, I said, "NOW, we're done!"
Don't buy appliances from Best Buy - it's a minefield of issues
I ordered a dishwasher online, being careful to choose to get an installed one, even paying extra for the hardware kit ($32 extra) and hauling away my old dishwasher ($20). I checked my order over several times to be sure I had it right. When the people came to deliver it they told me they couldn't install it because they thought I didn't choose that option (wrong!) and a separate group of people could do it, they couldn't.
We called customer "service" & spoke to a rep who was argumentative, told me I had to call ANOTHER customer "service" number to schedule delivery, & kept demanding that I tell her whether I wanted to accept delivery RIGHT NOW. I told her if I needed a separate appointment & had no idea when I could get installation (I already waited 2 months for this one - ordered 11/8/18 & the first available date was New Year's Eve, so I had to go with the 2nd available date, 1/4/19) so how could I know when THEIR COMPANY could get here to install their product? I said I needed to get that info first, I wasn't going to have my partially working dishwasher removed and left without a dishwasher indefinitely. I needed to have the basic facts before I made that decision. The rude woman kept demanding I answer, saying their people couldn't wait a few minutes while I found out the necessary info from Best Buy. I said this is your fault the situation was created because I ordered delivery AND if your customer service line is prompt it wouldn't take long anyway.
After I got off the phone the delivery guys (very nice guys, subcontractors, who said they see this all the time) said they could leave the new dishwasher on the truck & I wouldn't get charged "today" (a word that leads me to believe there will be more fighting to come soon with Best Buy! By the way, when I called my husband immediately after they left he said there was a $20 charge from Best Buy that posted today - & I've bought nothing else from them lately!)
I called the Westbury Best Buy and was on hold for 30 minutes - including the 1st call that abruptly disconnected on me! Then, I reached a rep named Christian, who was very nice & understanding, who told me THEY COULDN'T EVEN SCHEDULE A DELIVERY because the item was still on the truck! REALLY? REALLY???!!!!
This blew my whole morning, and another errand I was supposed to get done, & my installation still is left unfinished. Now I have to wait until at least tmrw (Saturday, their busiest day!) to call again when I should have been helped today. I don't know about you, but my life is crazy busy & I don't need this!
I chose Best Buy because I thought I could count on them for a routine purchase of an installed appliance without being tortured and having my time wasted. I was wrong to pick Best Buy.
I can still get a full refund, still deciding whether to do so.
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