Susan S.

I've purchased a couple clothing items on-line from JCP and had them sent to the local store to save some shipping charges. They let me know when the order arrived and exactly where to pick it up in the store. The sales assistant quickly retrieved the item, offered to open it for me to check the contents, and I was on my way. Their system works! Once they even let me know by email when an out-of-stock item that I had looked at was back in stock.

I ordered jars of tomato sauce. Didn't hear anything for weeks. Inquired in person at local store which finally found my order but knew nothing of its whereabouts. After a couple more weeks, I cancelled the order by phone and got the refund. After several more weeks I received an email saying my order was ready to be picked up.

I've had two orders cancelled because they could not deliver the item I bought. One was sold twice, and I'm not sure about the other.

I've had a couple orders which were delivered fine.