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Susan B.

Contributor Level

Total Points
81

1 Review by Susan

  • Flighthub

10/9/18

It is not worth the money that you save going through this company. I had a situation with one of my passengers through no fault of her own she was not able to change her name legally before our flight. Flighthub demanded that I send them all kinds of documentation and then after I did that and sat on hold with them for an hour and a half they told me that there are no changes to my policy but they would go ahead and make an exception for me for $150. I called the airlines directly and they said there was no fee for changing her information and that they understood, one of the airlines American Airlines wouldn't change since I had booked through an agent. We're just going to take the documentation and hope for the best.

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Sarah C. – Flighthub Rep

Good day,

Thank you for your message and your feedback.
Unfortunately, as outlined in the terms and conditions, the airlines do not permit name changes, which must be agreed upon prior by our customers to complete their bookings.

We apologize for any inconvenience this may have caused.

Kind wishes,

FlightHub Team

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