I placed my first order with Perfect Memorials on 06/14/14 after my dog passed away. She was such a big part of our family that it hit us hard. I ordered 3 Round Stainless Steel Urn Pendants. They arrived in 3 days, and It helped me and my 2 daughters to feel close to our dog during our grief.
On 11/20/14 I ordered full photo, heart porcelain ornaments, 5 pack. They arrived in 5 days. We hang one on the Christmas tree, and we each have one to keep all year round.
On 12/09/15, my other dog died. I ordered full photo heart porcelain ornaments, 5 pack to honor and remember him. They arrived in 5 days. Unfortunately, the picture I sent with my order, had serious 'yellow eye' effect. When I got my ornaments, it looked like my dog was a demon dog. I called customer service, and was absolutely floored when they said, if I sent them another picture, they would re-do my order at no charge, and ship it over-night, at no charge. UNBELIEVABLE!
These people are the most compassionate, understanding people I have ever ordered from. So I have decided to re-order my ornaments, but I will pay the full price, as I feel it was my fault for sending a poor quality picture.
I want to see this company succeed, because they are, by far, the best company I have ever done business with. Just amazing... I'd give them a million stars if I could.
Hello Friend, we are sincerely sorry the processing time was delayed due to large amount of orders we received these days.In this busy season, we are stilling working hard to arrange the shipment of all orders. Sincerely sorry for the delay, and we can upgrade your shipping method to express shipping so that you can receive the order soon. Please tell me your order NO. Here, thanks