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Steve P.

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1 Review by Steve

1-800 Flowers

  • 1-800 Flowers

“Terrible Customer Service”
2/14/18

1800flowers did not deliver my valentines day order during business hours, my wife had to drive 25 minutes back to work to meet the delivery person in the parking lot. 1800flowers would not stand by their 100% guarantee, I spoke to customer service for 1 1/2 hours trying to locate the delivery and when I asked for a refund as offered the 1800flowers web page they said no. I finally spoke to a supervisor Roy who said no to the refund and then promptly stated "I am going to hang up on you now!" when I insisted that they honor their guarantee. 1800flowers does not stand by their 100% Smile guarantee! No smiles today on Valentines day!

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