Steph W.

I purchased an All-One PC for my son and I to use. I contacted HP prior to purchase to confirm the computer could accommodate what we each were looking to do. They advised that yes it could. I got the computer and set it up. Downloaded a game my son wanted to play and within 10 minutes of playing it the screen began to flicker between the game and a black screen. Then the screen went black entirely. Tried a different game, same thing happened. I specifically asked if the graphics on this computer could handle these games and was told yes. Now they are saying it can't. So I guess they tell you what you want to hear to get you to buy their computers. This is the last HP computer I will purchase. I have a warranty and the extended care package and when I contacted customer service, they told me I have to PAY for assistance. What is the point of a warranty and care package, if they won't assist?!