spencer n.

I ordered a pair of Nike Tiempo Legend VII's to find out they run a little small. My true size is 9.5 and they were far too tight for my liking. Upon returning the cleats to exchange for a larger size I received an email from Pro Direct Soccer notifying me the original pair was being returned to me due to the slightest wear and tear generated from briefly running on an indoor turf before making a final judgement call that they were too small. Technically Pro Direct was in their right based on their terms and conditions. I emailed back defending my case, also asking to speak with someone over the phone. Turns out, they do not offer customer support over the phone in the U.S. and they were not interested in anything else I had to say.

I was extremely unimpressed with their customer service and would like to point out a similar situation I experienced with Soccer.com. In this case a pair of cleats purchased and returned for a different size had much more wear and tear than the pair I returned to Pro Direct Soccer. The pair returned to Soccer.com was exchanged without a problem.

To be honest I would never have used Pro Direct Soccer in the first place had Soccer.com had the initial cleat and size I was looking for. One thing I do know is that I will never shop with Pro Direct Soccer again.