Matt S.

Possibly the worst company I've ever dealt with. Unfortunately you have to give 1 star to write a review but they dont deserve a single star. Ordered a birthday present for my son on 21/2/24.7/3/24 I email customer services about my order as I hadn't received it or any tracking information. 8/3/24 I receive an email "sorry you are returning your order..." however i never received anything about it being delivered. I went to the collection point, quizzed them and on further investigation my delivery NEVER arrived even though tracking showed delivery on 6/3/24. I contacted Prodirect the same day via chat with Casey (which i have the transcript of) and was told "Your order was missing your name upon dispatch so it was returned by the courier...provide your name and we'll redeliver as prority but the process will take 7 days...". This missing address issue was reinforced by David from the customer returns department though he covered up the school error of not putting my name on by stating "there was a delivery address discrepency". 17/3/24 still and again no communication so I make contact again and request a phone call. Over the next 2 days it was passed on to Rhys in the esculations department where I was told to provide a delivery address (scroll back up to the chat) which I did only to be told it had to be an Evri collection point. Isn't that on the order from 21/2/24? Was this order ever dispatched ProDirect? In the same time frame was offered a 10% off voucher which covered the cost of personalisation and delivery. They must have thought it was april fools with that offer as it was as funny as a fart in a lift. The last email was on the 18/3/24 now a week ago from Rhys telling me this will be passed onto the transit team and that neither him or customer services will be assisting any further and they'll be in touch in 2-3 days. They've never heard of Craig David because he got through a whole relationship in 7 days while these bone idle cowboys cant even get round to an email. Over £150 out of product and my son without a birthday present. Trading standards and anyother bodies is my next point of call #StayAway