Sophia J.

As seen in many other reviewers, the customer service was very unhelpful or inflexible. We signed up for Pottery Barn Kids (PBK) emails to get 15% off our first order. It did not work well, and we received a discount coupon only a week after we placed the order. We contacted the customer service and asked if we can apply this coupon to our order, but the answer was "No". In addition, we were charged with the shipping and processing fee, which was far more than the amount described on PBK website. We contacted the customer service for a clear explanation, but no answer at all yet. We hope that we will be happy with the item we purchased at least, but we are sure that we will not do any shopping again at PBK because of the bad customer service.