Very reliable and excellent warranty. I purchased a used camera and discovered it had a flaky SD card connector. I emailed and promptly received a return shipping label and as soon as they received the camera, they issued a refund. More recently, I purchased 2 Olympus Pro refurbished lenses from Roberts at a substantial discount to their new price. Olympus has a 90 day warranty but Roberts covers them up to 6 months, which saves on having to buy an extended warranty.