Shirley S.

My main complaint -when ordering the page will say "Delivery tomorrow if ordered in x amount of time" or on the payment page it will say delivery tomorrow but 9 time out of 10 when you get the confirmation it is 2 or 3 days.

I have to say that I literally cringe whenever I see something is being delivered by FedEx. Nine times out of ten the package(s) are late in arriving. Usually be a number of days if not a week or more. My most recent order had an original delivery date of 4/26. I got an email saying that it was early & I'd get it by 4/24. This actually made me laugh. I told my husband it would never happen. Well today is 4/26. I haven't gotten an email or a text but the FedEx tracking page now says delivery by 4/27. It also shows that the package has been sitting in Charlotte NC (5 hours away) since the 23rd.
This is the story on almost all of the packages being delivered by FedEx.
Yes, I know, you are going to blame the pandemic. Everyone has had 2 years to make pandemic adjustments. How hard is it to update your tracking software to take the pandemic into consideration.
I must say it also does no good to contact customer service because those poor folks are clueless and being beat up by folks like me who are completely frustrated.

Over the months of Feb, Mar & Apr was billed more than $85 to my debit card. Had never even been to their website before. Had no idea who/what they were. Tried to call number on my back statement, I was always 47th, 32nd 18th caller in que. Emailed them. They said they'd talked to me on phone & had refunded my money. I'd never gotten through to talk to anyone. Tried calling again and again, keep getting msg about how many are in line ahead... In fact I had the bank reissue my debt card. Emailed again & again, keep getting a canned email saying they'd contact me in 24-72 hours. Have never been contacted. Don't do business with this company... no even sure they're a company. Can't get my money back...