Start.ca generates the bills on the 1st of the month, and expect payment (payment is due) on the first of the month. The bill is not even sent in advance like a normal bill from any other company. I can understand the first month (when you sign up) it is not possible, however each month after it is not hard to generate the bill and send it to you 2 weeks in advance. NO company I know of does this. The other problem is they require your banking information, so they can do automatic withdrawals. I refused to provide them, because I have problems with companies taking money when it is not there. They keep asking me for this information so they can stick their greedy hands in my account at will. They constantly remind you that it is prepaid servie (and I know that) however its entirely possible to have such a service even if the customer refuses to provide the bank details and makes the payments manually. It is unethical to force customers to make automatic payments. Customers should be able to choose whether or not they feel comfortable enough with the company to hand over such details, and I simply am not comfortable with ANY company having my banking information. Horrible business practices IMO. I am currently looking for another provider.