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    Start Capital

Corporate Values

Overview

Start Capital has a consumer rating of 1 star from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Start Capital ranks 75th among Internet Service Provider sites.

  • Service
    1
  • Value
    1
  • Quality
    1
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How would you rate Start Capital?
Top Critical Review

“Start.ca couldn't get started.”

Julie W.
5/13/16

Quick to charge our Visa for the modem and 1st month of internet service but couldn't even mail the modem we purchased with over 2 weeks time to do so and having given them our address FOUR times, we were even told 1 week before our service was supposed to begin that the modem had been shipped out! Cost us $60 to get our old ISP reconnected (Cogeco fee) and the transfer might not be seamless either so we will most likely be without internet for a certain period of time (which means no tv or phone either!) Stay far far away from this ISP and pay the extra 2 bucks a month with Distributel or $5-10 with TekSavvy or something! When we called to cancel the service and get the funds refunded to our Visa their "customer service" hung up on us! LMAO

See critical reviews

Reviews (2)

Rating

Timeframe

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juliew84
4 reviews
2 helpful votes
May 13th, 2016

Quick to charge our Visa for the modem and 1st month of internet service but couldn't even mail the modem we purchased with over 2 weeks time to do so and having given them our address FOUR times, we were even told 1 week before our service was supposed to begin that the modem had been shipped out!
Cost us $60 to get our old ISP reconnected (Cogeco fee) and the transfer might not be seamless either so we will most likely be without internet for a certain period of time (which means no tv or phone either!)
Stay far far away from this ISP and pay the extra 2 bucks a month with Distributel or $5-10 with TekSavvy or something!
When we called to cancel the service and get the funds refunded to our Visa their "customer service" hung up on us! LMAO

shawnr14
2 reviews
5 helpful votes
March 16th, 2015

Start.ca generates the bills on the 1st of the month, and expect payment (payment is due) on the first of the month. The bill is not even sent in advance like a normal bill from any other company. I can understand the first month (when you sign up) it is not possible, however each month after it is not hard to generate the bill and send it to you 2 weeks in advance. NO company I know of does this. The other problem is they require your banking information, so they can do automatic withdrawals. I refused to provide them, because I have problems with companies taking money when it is not there. They keep asking me for this information so they can stick their greedy hands in my account at will. They constantly remind you that it is prepaid servie (and I know that) however its entirely possible to have such a service even if the customer refuses to provide the bank details and makes the payments manually. It is unethical to force customers to make automatic payments. Customers should be able to choose whether or not they feel comfortable enough with the company to hand over such details, and I simply am not comfortable with ANY company having my banking information. Horrible business practices IMO. I am currently looking for another provider.

Tip for consumers:
Make sure you are ok giving up your credit card and bank details so they can take money when they feel like it :) Also make sure you are ok with bills being generated and due on the same day. If you can handle this, go for it, they have great service. If you however are like me and dislike giving away banking information, avoid them at all costs!

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Value
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

London Ontario based high speed internet service provider offering reliable high speed internet, colocation and business services.

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