It seems that every month, Adore Me finds a reason to charge me extra for something. First, they charge the styling fee, which of course is fine, I signed on for that, but it never fails that if I send everything back, I get hit with a fee claiming something did not meet their "cleanliness" standards. Now, just to be clear, I ALWAYS take a shower, do not use any lotions or antiperspirants on my skin, so there can be no residue from that, and ALWAYS try on the pants, panties, or other things wearing my own, clean, fresh underwear. Now I have an unexplained $ 39.95 charge to find out about, but after holding for 30 minutes, I decided I will try later. I love the items, even though I really am too old and sure not built for this stuff, it is a morale booster and makes me feel younger. My advice is to just watch every single charge and check every single little detail before you send anything back. If there is so much as a stray cat hair, get it off!
Hi Sharon,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
help@adoreme.com