I have been well and truly ripped off. I was happy that I wasn't buying original Uggs, I just wanted a pair of ugg like sheepskin boots that didn't cost a arm and a leg. Well, I Paid extra for rapid delivery - two weeks later and an additional £20 customs and royal mail charge they arrived. OMG how bad are they. The soles will cope with indoor use only, the uppers shed like there is no tomorrow, your long haired pooch has nothing on these when it comes to molting. One boot is really soft and 'soggy' whilst the other is extremely firm. Oh almost forgot, I ordered a size 8 and got a size 10. No response to my emails and not going to throw good money after bad by trying to return them. DO NOT EVEN TAKE A CHANCE ON THESE PEOPLE THEY WILL STEAL YOUR MONEY AND LAUGH WHILST DOING IT!