SC C.

I had purchased a 2yr membership but when the website was redesigned, I can no longer log in. I've asked customer service to help resolve this issue and sent my invoice as proof but so far it's been a waste of time. I like what they are providing but not if they don't have customer service in place to help with something like this, it is unacceptable. Almost an entire year's worth of membership fee is wasted!

A Lyft driver who picked us up, a party of 3 from ATL airport, was waiting at the wrong passenger pick up. To save time, we decided to go back upstairs to find where she parked her car. She really should not of been hired by Lyft. The back of her SVU was packed full of her personal belonging and covered in black cloth so the only room for our luggages was her front seat. Not only that the car smelled strongly of cigarettes. Had a bad feeling but she was being very friendly and b'cos the hotel was close by we got in. Big mistake as she swerved speeding down the highway looking at her GPS too frequently held in her hand, once we exited she kept missing the turn and making an illegal U-turn just on the main road with center yellow lines. The choice of her music was not very professional as she cranked out some music with a lyric, "Pure Cocaine". When I wrote to Lyft to complain and asked for a refund, they were apologetic but no mention of why this person was hired in the first place. Who knows if she already had an accident with some other passengers in the car. Though I strongly felt this experience warranted a refund, they offered to give me a $5 credit to my account. It's not the money in this case, it is the principle that Lyft did such a poor job of screening the people that are driving under their corporate name. I have decided to close my account and never use Lyft again.

Do not fall for their offer of free trial period. When I tried to cancel the free trial membership, I was directed to no less than 6 pages to confirm cancellation. My membership was still not cancelled. The website directed me to a call center phone number with the hours 9-8pm. It was too late so I called the next day around 5pm but the recorded message stated the call center closes at 5pm. Due to their incorrect information I was ONE BUSINESS DAY late in canceling. Instead of providing the courtesy, I was charged a full amount. UNFAIR BUSINESS PRACTICE AND NO PHONE NUMBER TO TALK TO A LIVE REPRESENTATIVE. DO NOT SIGN UP FOR ANYTHING THAT THEY OFFER.

Do not fall for their offer of free trial period. When I tried to cancel the free trial membership, I was directed to no less than 6 pages to confirm cancellation. My membership was still not cancelled. The website directed me to a call center phone number with the hours 9-8pm. It was too late in the evening so I called the next day around 5pm but the recorded message stated the call center closes at 5pm. Due to their incorrect information I was ONE BUSINESS DAY late in canceling. Instead of providing the courtesy, I was charged a full amount. UNFAIR BUSINESS PRACTICE AND NO PHONE NUMBER TO TALK TO A LIVE REPRESENTATIVE. DO NOT SIGN UP FOR ANYTHING THAT THEY OFFER.