Samina S.

I disliked the way roblox manages in experience purchase. For one of skibidi games, I purchased quite a lot of stuffs for me and my nephew but after a week time, the game has disappeared totally. I contacted roblox team and I was told to contact the creator directly but I do not have any other way to contact as that particular game is not there at all. In that case, the roblox team is unable to help as they do not have access apparently. This is a complete rip off as customer pays money for passes but they remove access without refunding or notifying of removing access. This is a total disappointment and I won't buy any in experience passes in the future. I would encourage all adults or parents to do the same.

Although I agree that the product quality is good as per the products that I've received but their delivery/customer service is poor. They use the cheapest courier Tranptl or Yodel who never give any proper time slot of delivery. It's a wasting time for customer as we have to chase. It is a pain to get update about the delivery as they use cheapest courier. I've raised it with customer service but don't think they care. There are other online shop that I've noticed used Fedex which is more reliable. I've also found that when they couldn't deliver the product but they don't really offer any good discount for maintaining goodwill.

If I had an option, I will give minus rating for their service. I placed an order twice in two different dates. I got a text messages from the courier that they would be delivering on a certain time in a specific date but no one turned up. I called debenhams straightaway and notified them I have not got the parcels from anyone. I was advised to wait for 72 hours first, then another 3 working days to complete their investigation. Finally after so many chasing I got a ph call from them saying it's their business decision that they wont refund the money. As per their investigation, the driver told them that the parcels were delivered so they cant refund the money. They are not willing to listen to the customer's point that the parcels have not been delivered. This company has got rubbish customer service policy, they dont trust customer and they do not support any customer either. I will go further up and take legal against on this. For the rest of the customer who buy products from them, please bear all this in mind. This is a genuine urge from me as they just steal customer's money.