Samanta F.

We booked hotel before the pandemic issue through Trip.com. We asked for a full refund over a month ago, when it became clear that we would not be able to travel. All we have got from trip.com are (rare) answers saying it's their 'suppliers' fault, not their own and that there is no possible way they could offer a refund, which we are sure is illegal, seeing the current international situation. Avoid Trip. Com at all costs. Unprofessional, unhelpful and they will just send you nonsensical e. Mails, filled with phrases that mean nothing, apart from 'no refund'. The sooner these so-called companies are closed for good the better. 1 star is really too much, there should be a no star option.

This company are dreadful! DO NOT ORDER FROM THEM. They are nothing short of con men, they're selling wigs that can be purchased for a quarter of the price from Amazon, and other sites. The awful wig that arrived was red with burgandy strands, terrible.We contacted the company who offered us first a replacement, then a refund of 50 euros, we'd spent the best part of 400 euros. No way! We reported them to everyone, from Facebook, Paypal, Mastercard and the local police. The refund takes months, please do not make the same mistake.