I have been ordering from this company for years. When I went on vacation to Los Angeles this summer, I placed a substantial order to be sent to my hotel. Lucky Vitamin held my order because of the change in the shipping address, but did not notify me.
When I inquired, I asked them to express ship my order at their cost because of their failure to notify me. Remember, I was a consistent customer, spending over $1,000 a year with them! They refused and were rude. Apparently, my money is not good enough for them and they, like THRIVE MARKET, don't give a hoot about losing revenue.
I tried to contact their parent company, GNC and was disconnected one time, promised a callback two times, and never heard from anyone. I am no longer paying their salaries by making purchases from Lucky Vitamin.
When these small companies become successful, they are sold to horrible corporations: Lucky Vitamin=GNC, Jet.com=Walmart, Vitacost=Kroger... and, of course, Amazon just bought Whole Foods.
Small businesses used to be the "backbone" of American Business. No more! This is very, very dangerous and very sad!