R T.

Bad experience across the board:
- They don't accept cancelations, but they don't call it that way in order to be deceiving. They say that they allow cancellations, but they don't refund any money paid (neither for the hotel price, nor for their $20 fee)! Can you believe it? So they allow "cancelations" in order to charge a client the full paid price (no refund) and pay the hotel nothing! So they trick the client two times: when the client books (as the no-cancellations policy is not displayed properly) and if the client "cancels" because this is when reservations.com makes most of the money (full profit on the full not-refunded hotel fees and zero cost - nothing to pay to the hotel).
- Their (no) cancellation policy is not shown anywhere visible, one has to go get additional documents in order to read all these dirty tricks.
- The site is made (and the advertising is paid by them to show up on top of a search list) in order to trick somebody who does not pay proper attention to believe that they are on the hotel's Reservations' page/website.
- I am Canadian and I booked from Canada for a hotel in another Canadian city and there is no indication that the listed price is in US dollars. I thought that they are in Canadian dollars. I have seen the US dollars only after the price was paid and the electronic invoice was sent.
- Their $20 fee ($19.99 more precisely) is on top of the price shown and not indicated anywhere - as most of the reviewers indicated it, it only shows after it is paid...
- Their customer service know that they do all these dirty tricks and behave accordingly i. E. useless, even trying to make me "cancel" (with no refund) so that they make the most profit.
Bottom line: the law should prohibit such business!