R R.

WARNING: Don't ever contact Overstock expecting any level of "customer service". I receive emails directly from Overstock because I have purchased an item in the past. They regularly send me emails for 12% off coupons. So, today I decided to use it. They do not give you a coupon "code", but instead have you to click the email and it "applies" the coupon in your overstock browser. I find the item I want to purchase, and proceed to check out. The coupon shows as applied to my item correctly. Then, I click to pay now. The next screen shows that the coupon is no longer applied. NO matter what you do, the coupon will not go through. So, I contact customer service. Told the agent, "Jacob", the problem and he asks me for the item number. Then he asks me to give him a screen shot of the coupon disclaimer. After providing this as well as the screen shots of the overstock checkout screens showing the coupon being removed. Then he tells me to go and delete the cookies from my browser. Told him that I had already done this and nothing changed. He told me to use another browser. Told him I only used Google Chrome and did not have another browser. Then he proceeds to tell me that when you use an app on your phone the coupons may not work... What part of "I use Google Chrome" sounded like I was using a cell phone?!? Obviously not even paying attention to what I have told him. So, his "solution" is for me to go ahead and place the order WITHOUT the coupon and when the order processes he will go back through and give me a refund to my card for the coupon amount. Yeah, like THAT'S gonna' happen! I don't have all day to get on the phone and try to track down someone and get them to give me a "refund". I am quite sure that would never happen. Not taking that chance! I told "Jacob" that he could forget my order, and any future orders. I also told him that I would make sure to share my terrible experience with their customer service on every outlet I could find to warn future customers. He tells me, " I am very sorry about all of the inconvenience and disappointment that this has caused you and I hope that you give us another chance to provide you with the World Class customer service and products that you expect and deserve from O.co."... WORLD CLASS CUSTOMER SERVICE?!? What planet are you from?!?! Finally, after arguing back and forth for far too long, "Jacob" finally decided he could talk to a supervisor. The supervisor told him to give me a $3.00 in-store credit for the coupon amount. I told him that the correct amount should have been $3.96, as shown on the first screen shot that I sent him. He proceeded to argue with me that the amount was $3.71... even though the screen shot showed that the website accurately calculated $3.96. He kept arguing insisting that his math was correct! 32.99 X. 12=3.9588, NOT 3.71! Then he tries to tell me that the discount is not given on the total price of the item. WHAT?!?! Finally after lots more arguing with me, he decided to give me a $2 additional in-store credit for "all my frustration". I told him that after I use this discount, the likelihood of me ever returning to Overstock was extremely low. This is the biggest joke of a company and customer service that I have ever dealt with in my life!

STAY AWAY! I am extremely upset with my purchase from RoseGal.com! Their sizing is "perfect"... IF you are a petite, tiny Asian child! I even ordered larger to account for this, but when their size 2X swimsuit arrived, it was equivalent to a size 10 or 12 here. I measured! After a bit of a hassle, I received a sheet with Return instructions and was given an RMA number. I mailed the package Priority Mail on June 27,2014 and was assured they would receive the package in no more than 10 days. It has now been 41 days and RoseGal is still giving me the run around about a refund! They claim they don't have it, or they ask me to wait "one week more", etc. I am so fed up with them! I will never, ever, ever buy any products from RoseGal again!