Rosemarie B.

I tried to purchase tickets for The Wizard of Oz that I thought was scheduled to take place in Pittsburgh, PA. I ran a search for this show that included the location of Heinz field in Pittsburgh and results came up that looks great. I purchased the tickets but when I received them, the tickets indicated that the show was for The Pittsburgh CLO Orchestra for Broadway show music. I realize that they have a no-refund policy; however, the tickets I purchased didn't match the search results so now we're out over $300. Anyone can see the screenshot I provided below that, unfortunately, I have no way to show Ticketmaster.
There is absolutely no customer service available. When I tried the chat, it was either closed or not available (and yes, this was during their business hours) and my email to them went unanswered. When I tried to call, I was directed back to the website and the chat/email option only. This is absolutely awful, non-existent customer service and makes me wonder what all those extra fees we pay are really for. I will NEVER purchase from them again and cannot believe that there is no customer service available from a company this size.