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Booked them for a 5-hour limo ride for VIP clients. After getting a text that the driver had arrived, the clients went to meet the limo and it was not there. After calling Blacklane and being placed on hold for 15 minutes, the customer service agent advised that she could not replace the car and that she would provide a refund. Said that I would receive a call from a supervisor and never did. DO NOT USE - EVER!
The item that arrived looked nothing like the photo
Liked the product images
Wanted to add this item to my warcdrobe!
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
In spite of their website guarantee of a 100% customer satisfaction refund, they refused to cancel my order and refund me completely after I did not approve the proof they provided - which is within my rights to do. Instead, they insisted on charging me a $45 fee for artwork which I provided! This is not a reputable printing company!
Robin C.'s review of Blacklane earned 2 Very Helpful votes
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Dear Robin C. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.