With gold at record levels I decided to sell some scrap gold I had. Unlike many uninformed consumers we are a commercial business with digital scales, the means to assay gold, and we keep up with current gold spot prices. First it took about 5 days to get the "mailer" which is very small. I had a hard time fitting everything in the supplied mailer. Second, the mailer goes USPS which took almost 4 days from VA to Mass and the same on the return trip back. At the time the mailer was received the spot price of gold was over $2K. To determine gold value using grams, it's 28 grams to an ounce, or 31.01348 grams for a Troy ounce. Take the spot value divided by the gram amount of gold you have, equals the value for 24K, to determine value at 18k take the 24K value times. 750, equals the value at 18K, for 14K the gram value times. 585. Bottom line is I already had the weights and approximate value determined before I sent the gold. The amount offered by cashforgoldUSA, initially was below 50% of the spot value for gold! I actually hit the accept button on the acceptance email by accident but emailed them immediately to tell them I wanted my items back, the offer was a ripoff... crickets, zip, nothing. They would not return my emails. I called and they answered the call, after giving my name they asked me why I wanted my things back and I told them they were trying to rip me off. We went back and forth and they offered a little more for specific items which I agreed to. Not because it was great or fair offer, but because I just wanted to be done with these people. Out of state law suits are not profitable ventures for items less than 15-20K dollars, and they recognize this. You would have to fight with them in Mass. Courts. So you read the great 4 and 5 star reviews... me too. Here's how they get those. Ever wonder why there are no reviews under 4 stars. Not because everyone is so happy with their deals. After they send you the offer and you accept, like lightning they send an email asking for a review. I tried to post one with 1 star, multiple times... would not go through, 2 stars same outcome, 3 stars, same. So they only accept 4 and 5 star ratings, making it harder to get an honest review of this place. Go to ripoff reports or the complaint board and you'll get a better understanding of this business. I would not recommend this business to anyone. RUN AWAY from these axxhats! Don't believe the claim they pay 3x more than anyone else in this business. Absolute B. S, I happen to know that is a lie, they do not! I forgot, so you remember:"if it's too good to be true, it probably is". That said there are some honest, fair gold buying sites online. Unfortunately based on my experience, cashforgoldUSA is NOT one of them.