robert b.

On April 4th/2019 at 11:30 pm I went to book a hotel for April 6th/2019 in Spokane. Did that on the first page and on the second page it asked me to reserve. So on the first page it asked for the dates... so I punched in the date for April 6th/2019. I filled in all the information on the second page, including my Credit card info and reserved the room not realizing that the dates on the second page went back to April 4th/2019. First off, who books a room on the same day at 11:30 pm unless you're actually at the hotel? Nobody, but they took my money. And when I realized the mistake, it was like pulling teeth to get it refunded and the refund takes up to 10 days because it's a Visa! I don't know about most people but I just can't pull $130 out of my $#*! everyday to stay at a hotel for a night. So now I'm scrambling to get money on my card again to book a hotel for the right night... unbelievable! Never ever will I use that site again! Oh, and the $50 voucher they offered me for their website incompetence isn't any good unless I book that same night. Sorry no money to book because you took it