- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I did not notice the product was out of stock & shipping was delayed beyond initial estimate.
Because I also did not notice that the sample I bought is being discontinued according to Hisroom. I will likely look around for places to buy my samples next time.
I ordered a Paw Print pair of rain boots for my wife. Immediately realized the size was wrong. Couldn't find a way to cancel online. Sent a message within minutes requesting to cancel (Sunday). Ordered the correct size minutes later on separate sale.
Monday morning I get an email stating that they are so efficient that the order could not be stopped. I would be permitted to return them after receiving but I would have to pay for return shipping after paying to rush them to my home. I got shipping notices about 2 hours later, but the shipper hadn't received yet.
This seems unusual. If true, then they have built in a problem into their over efficient machine. I gave plenty of notice to stop the waste of my money. I will spend more on shipping both ways than the cost of the boots I wanted to buy. Maybe they don't care that I will never do business with them again. Maybe they can make it up on volume. In my business I do what is right for the customer, even if I leave a few dollars on the table for next time. Seems like the name is misleading.
Rick W.'s review of GreaterGood earned 6 Very Helpful votes
Rick hasn’t received any thanks yous.
Rick doesn’t have any fans yet.
Rick isn’t following anybody yet.
Empty.
Thank you for your feedback regarding your recent shopping experience on our site. Customer Service is not supported on a Sunday so we were unable to respond to your request until our regular business hours on Monday. We understand that mistakes can happen but as our fulfillment process is highly automated we are unable to cancel an order once it has been submitted. There is a very narrow window of time available to catch an order before it moves onto the next stage in the fulfillment process and due to it being outside our business hours we were not able to catch it in time. This order is eligible for a return for refund per our Returns Policy, if you have further questions please contact Customer Service at 1.888.355.4321. M-F 7:00am-5:00pm CT.