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If it wasn't for my wife who checked my credit card billing, I would have never know I was subscribed on Spokeo.
I have never used the account and what is very serious is that they never let you know when the renew your supposed membership.
Worse of all is they continue to charge the service even when credit card is expired, meaning that they don't ask you to update the information on their website... maybe because they hope you forgot about that? More important, is the correct behaviour from a company?
I sent yesterday an email to their customer services, after 24 hours I still haven't received any answer from them.
Renato R.
Renato R.'s review of Spokeo earned 6 Very Helpful votes
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Dear Renato,
We understand your concern and hope to assist in resolving this matter. Please allow me to explain, in order for a Spokeo subscription to be created, a user must click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. Additionally, we provide detailed information regarding exactly how much, and how often a person will be billed on our payment page, as well as in the disclaimer which has to be agreed to before the purchase is processed. This information is also included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact us should you have any questions or concerns.
Sincerely,
Spokeo Customer Care