Raymond D.

I purchased two rock climbers for my twin boys. They got very little use, as I controlled the amount of time they spent playing with them. I also made sure the batteries were charged and I ordered spare batteries, too.
The kids love them and they are generally a good product.
Three weeks after the rock climbers arrived, one of them developed a fault, in that the back wheel drive stopped working. This meant that one of the rock climbers was only 2-wheel drive. It was still usable but very limited.
I've tried to contact TomTop customer services and managed to get one reply, eventually, telling to go to FAQ on their website.
On examination, I found that a toothed gear/cog/sprocket had broken inside the axle and caused the motor to go faulty. I needed a motor and gear or a replacement unit. I even suggested paying for a replacement at a discounted price but I've heard nothing back.
In total, I've sent 7 emails to them with one initial reply and nothing since.
DO NOT deal with this site. If anything goes wrong with your item or you suffer non-delivery, their attitude seems to be - ignore the customer and they'll go away!