Rana B.

I got fooled by Ebay.in 100% satisfaction guarantee. I had received an inferior quality product which I wanted to return only to realize later that the supplier did not have a return policy at all. I was willing to bear the shipping cost but these guys did not budge. Their customer support SUCKS! First of all you have to raise a claim with photos and proofs which has to be verified by them, and can no way be compared to other online sellers like amazon. Secondly it takes more than 25 minutes to connect to their call center. When you speak to the rep, you get a very good response and are assured that your complaint would be resolved positively. But later a call comes from their Delhi branch claims department comes as a rude shock asking you to PROOVE that it is not as per expectation. You may well appoint a supreme court lawyer to fight your case at this point. The claims department is biased towards the seller and for me they never accepted the claim. I wonder what 100% satisfaction means to to them. I believe Ebay has different customer policies based on the geography. I am sure that US Ebay couldn't dare to treat their customers like they treated me.