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Tomtop has been the WORST to work with. I ordered a package forever ago, and when I contacted them about it the said the accidentally sent me the wrong package. They are now holding my package hostage until I send the other package back, and I have to pay for the shipping! Which is not cheap and it's so frustrating since it is there mistake, not mine. And now I don't know how to get my original package back or my money. I will never be ordering from them again.
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Dear Rachel Morris，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the right order yet.
We can deeply understand how frustrated that you have. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com