Puja W.

I've made a number of purchases on Amazon India and about 80% of my experiences have been very positive. Mostly the products are as promised and arrive quickly. In one or two cases they outer packaging of the items was peeling or dingy, but the products themselves were good. When I did receive damaged products or I didn't receive the products I had paid for, I contacted Amazon customer care and they immediately refunded my money. Only two points of improvement for Amazon India:
1) Many of the prices on your site are so obnoxiously, ridiculously high. I'm talking about pricing something that sells in the US for $10 (~600 rupees) at Rs. 20,000. I waste time on your site because so many of the products I want are at these "scammy" prices. Ruins the whole shopping experience and makes me feel like I'm in some cheap fake marketplace full of scamsters look to swindle customers.
2) It is very hard to contact Amazon Customer Care. The first time I did it, it took me 30 minutes to figure out how to email/chat with customer care. There needs to be a prominant link for that.

Cheap quality, expensive price, no customer care

Bought a "designer" custom made phone cover for 1500 bucks, got a really bad quality product and no response from customer care. This is what I wrote to them:

Hello Daily Objects,

I'm writing to tell you how disappointed I am in the quality of the phone cover you sent me. Here are the flaws I experienced:

1) The cover was not correctly cut to size. It restricted access to the charging slot and made it quite impossible to reach the power and volume controls. It also looked untidy as the holes for the camera and flash were off center and some of the slots had unkempt edges.

2) The quality of the material used was way below expectations. Apart from the fact that the "glittery" cover was nowhere near glittery, the material picked up the color of my(2 year old) jeans from being in the pocket.

3) The cover did not reach the sides of my phone and hence did not protect the metal jacket in the front or the screen at all.

4) Over the week, the cover actually started to lose its shape and shifted even further down, thus making it impossible to reach the buttons and therefore, making it unusable.

I have removed the cover and am using the phone without one now and I found this product to be nowhere near the 1500 rupees I paid for it. In fact, my mom got a Rs 350 cover for her Motorola from a local shop at the same time and it was far better quality than this.

I have attached some pictures for your reference.

Part 1: I ordered a lehenga from these guys for my wedding on Oct 9. Delivery was supposed to be in 14 days per their email. I got no lehenga and no update. Wrote to them three times - no response. Finally get a mail from them saying we will send it in 2-3 days. Nothing happens - no lehenga. Have gone back and forth with them three more times and each time they say give us a couple of days and do nothing. It is now a month since that order was placed. I am not able to get the lehenga or my money back. Couple of weeks away from my wedding and I have no lehenga.

Part 2: Around the same time, my fiancee orders a jodhpuri jacket, a sherwani and some kurtas from these folks. The site says these items are Made to Order. The boutique refuses to customize and insists they will ship whatever size they have. So they ship some random size and send him a DTDC tracking number. When he checks where his parcel is it shows en route to Beawar in Rajasthan. (We live in Gurgaon.) He contacts them to ask them why it is going to Beawar and they tell him to "Kindly contact DTDC on *******560 on priority to check the feasibility of routing the shipment." So he tells them that he is not going to run after their delivery guys and they should sort it out. After much back and forth, during which time they try to (falsely) say that he called to change the size and address, the package is God knows where. They refuse to refund the money.

Moral of the story is, we have given these jerks quite a bit of money that we had put aside for our wedding shopping. We are faced with insolence and incompetence. We can't get our money back. And we don't have time left to get new stuff made. We even tried to tweet to their CEO when all other means of communication failed. As expected - no response. Thanks Indianroots.com for doing your best to RUIN my wedding!

UPDATE: Part 3: Dec 15: Over two months later: I have managed to get my money refunded. My fiance (now husband) is still running around in circles thanks to these cheats. On Dec 10 they wrote to him saying "Kindly share the updated address so that our courier partner can deliver your order number *******" We are MARRIED, you MORONS! The wedding is done. Over. Don't need your stupid, ill sized, lost clothes anymore. Give us our bloody money back. Bunch of jokers!

I bought a pair of jeans in December and I received them in January. I asked to return them since it was not a good fit. After many follow-ups the package was collected from me in February, one month later. March has come and gone and the promised refund has still not materialized. I'm so sick and tired of these folks.

I would recommend you stay far away from these guys. They have no clue what they are doing. Customer service is just the worst. It's so much better to shop on sale on international sites like ShopBop or the Outnet. Much better prices despite the duty and way better customer service.