Polina L.

For six months I was colling your customer care lines, and every time I get different information about my tickets cancelation, your workers in the airport, right after my tickets were canceled said to me that I will get my money back "for sure" (as "Covid reason" for cancelation gives me this guarantee).
All the time workers at your company gave me information that I'll receive my money back soon. Now I've got the letter from your company: "Just to let you know that we have confirmed your cancellation request with the provider(s). Unfortunately, there is no refund for the service(s) you have selected, as set out in the Terms and Conditions."
I want to request all documents copies to see all the legal reasons for the refusal and my waiting for six months to get this refusal.