We’re in this together! Stay safe with our COVID-19 guide

View
×

Contributor Level

Total Points
81

1 Review by Polina

6/10/21

For six months I was colling your customer care lines, and every time I get different information about my tickets cancelation, your workers in the airport, right after my tickets were canceled said to me that I will get my money back "for sure" (as "Covid reason" for cancelation gives me this guarantee).
All the time workers at your company gave me information that I'll receive my money back soon. Now I've got the letter from your company: "Just to let you know that we have confirmed your cancellation request with the provider(s). Unfortunately, there is no refund for the service(s) you have selected, as set out in the Terms and Conditions."
I want to request all documents copies to see all the legal reasons for the refusal and my waiting for six months to get this refusal.

Tip for consumers:
Don't use this company

Products used:
Tickets

Service
Value
Shipping
Returns
Quality

Polina Has Earned 1 Vote

Polina L.'s review of Bravofly earned a Very Helpful vote

Polina hasn’t received any thanks yous.

Polina doesn’t have any fans yet.

Polina isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

omerl11
Omer L. reviewed Bravofly
7/26/21

Cancaled our one out of two ways flight and refused to refund our money. Even when we payed extra...

yordany3
7/23/21

Complete amateurs! I do not recommend! I paid for security online checking and i never received...